When will my order ship?
Your order will ship out 2-5 days after it has been placed. During November and December, orders ship out the following day if possible. (NOTE: Custom Sidekicks take 2-3 weeks to ship out. Please see the section below for more details.)
You'll receive an email notifying you when your order ships. Tracking information will be included in that email. Orders ship from RI, first class unless they are over 16 oz., and then they ship Priority. Delivery times vary.
Do you ship worldwide?
Yes, we do! First class is the default shipping rate for orders outside the US, but expedited shipping is available at checkout. Delivery times vary.
Keep in mind, for packages leaving the US, tracking usually ends once it leaves the country. Once the package is out of our hands, we won't be able to tell you where it is. The vast majority of packages arrive just fine, but if you are concerned, or if you know your country or address might cause problems with delivery, send us a message and we can arrange to have the package shipped with insurance (at your expense).
I'd like a button/magnet/print/mug that says _______. Can you do that?
In general, we don't do custom designs, but if you think there's a design that should be in our collection, send us a message and we might be able to add it.
What about a custom rubber stamp?
We design and assemble all the rubber stamps, but we have the rubber sheets manufactured by another company. Because of this, we can't do any custom rubber stamp designs.
I bought a bunch of buttons and now I need to tell you which designs I'd like. How do I do that?
If you didn't indicate the designs you wanted when you checked out, just send us a message using the contact form. You can use the catalog images on the button product page to choose.
Where can I purchase Monster Sidekicks?
Can I pick up my Sidekick in person?
You can buy it directly from Voz, or pick up a custom order at Voz's studio in Pawtucket, RI, at Craftland in downtown Providence, or at Rhody Craft on Providence's east side. Send a message to make arrangements.
Can I get a Sidekick exactly like one that has already been sold?
You can get a Sidekick very, very close to one that has already been adopted. Sometimes we're out of the exact ear fabric or yarn we might have used, but we will endeavor to come very close to recreating a previous design.
How long will it take to get my custom Sidekick?
Please allow 2-3 weeks from the time you place your order to get your custom Sidekick. If you need your plush by a specific date please let us know before you place your order so we can make sure we'll be able to meet your deadline. Expedited shipping can be arranged if necessary.
If we are delayed and think it will take longer than 2-3 weeks to get your Sidekick in the mail, we will let you know when you place your order. October and November is the peak of Sidekick season, so you can expect delays at that time of year. We will keep you updated on estimated shipping dates.
Can I get my Sidekick giftwrapped?
We will be adding FREE gift wrap soon. For now, your Sidekick will be packed with care and love and a whole lot of pretty tissue paper in a shipping box. If you would like it shipped directly to someone else, we can do that. We'll make sure their gift is fun to unpack. We can even include a note if you'd like. Please let us know when you check out.